DERBY, CT — Eversource made progress in fixing the natural gas outage in Derby and Ansonia. The company began relighting customer service around 8 a.m. Wednesday,
"We will begin sending technicians back to the affected homes and businesses to turn their natural gas service back on," said Mitch Gross, Eversource spokesman. "For the safety of our customers, employees have been screened for COVID-19 and will be wearing masks and gloves. We are asking that someone 18 years or older be present at each location, so we can relight each gas appliance and conduct a safety check. Our goal remains to restore gas service to the majority of the affected customers by 11:59 p.m. tonight."
Original story: A low pressure issue is affecting more than 2,200 customers in Derby and Ansonia.
Eversource crews are conducting individual service shut offs, according to a message from Derby city officials. They have been screened for COVID-19.
Eversource projects the majority of customers will have service restored by the end of Wednesday. Customers are being called about technicians going door-to-door to shut off gas service. Affected customers will also be called to let them know service won't be restored this evening. Customers without heat can reserve hotel rooms and get reimbursement via a bill credit. Receipts should be saved.
"We have technicians canvassing that area right now," said Eversource spokesman Mitch Gross. "No evacuations have been made at this point and we have established a mobile command center in Derby. In addition, we are bringing Eversource gas technicians from Massachusetts to assist."
Ansonia Public Schools will be closed Nov. 4 since three schools won't have heat or hot water, according to Fox 61.
Residential customers can call 800-989-0900 and business customers can call 888-688-7267.
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