Columbia Gas has mobilized crews from Pennsylvania and Ohio to help fix an issue that has resulted in loss of service for about 4,000 customers in Beaver County.Watch the report in the video above.According to a spokesperson, people in Baden, Conway, Economy and Freedom are impacted. You can find a list of all the streets impacted here. An update on the situation was expected Monday morning.The company said it shut down service as a safety precaution after Columbia Gas technicians found an issue with natural gas brought into the system by a "third-party upstream gas supplier." "Out of an abundance of caution, we decided to shut down the system to make sure that customers were safe," Columbia Gas spokesperson Lee Gierczynski said.The issue is under investigation, Columbia Gas said, but nothing currently indicates that this was intentional. One possibility is air was introduced to the system, according to Gierczynski, but nothing is definitive yet. "So when air is introduced, sometimes that can create a low gas or no gas condition for customers, and that can create an unsafe condition," he said. "So, we need to make sure that air is out of the system, and then there's just 100% gas in there."The shutdown and restoration of service are expected to take several days. “We are gathering resources from across the state, and even from some of our neighboring states, to help assist in the restoration effort for these customers, so those resources are being mobilized, but we expect this entire process to take several days at the least,” Gierczynski said. Overnight Sunday into Monday, Columbia Gas technicians were turning off all gas meters in the affected area. As of Monday morning, that process was nearly complete. “Once everybody is off, then they will purge gas from the system, reintroduce gas, good gas back into the system, and then, they will go back house to house to conduct safety checks, relight their service, relight all of their gas appliances,” Gierczynski said.In the meantime, there is a warming shelter open starting at noon Monday at the Conway Borough Municipal Building on First Avenue. It has refreshments, cots, and blankets for impacted customers who need a place to stay.James Neal lives in New Sewickley Township. He's one of thousands of customers impacted.“There was no warning, and now here we are. It's not bitter cold out, it's not the middle of winter, but it's a big inconvenience … my elderly neighbors, for instance, they don't have a second source of heat," Neal said. Gierczynski said at this point, they have not contacted the Red Cross or other organizations to help impacted residents, but they will continue to monitor the situation."Fortunately, we are here in October, and we are still in the 50s and 40s, so it doesn’t look like we will have to use those type of services for customers," Gierczynski said.“Are we going to get days taken off our service? Are we still going to have to pay the bill? What are we supposed to do?" Neal said.
Columbia Gas has mobilized crews from Pennsylvania and Ohio to help fix an issue that has resulted in loss of service for about 4,000 customers in Beaver County.
Watch the report in the video above.
According to a spokesperson, people in Baden, Conway, Economy and Freedom are impacted. You can find a list of all the streets impacted here. An update on the situation was expected Monday morning.
The company said it shut down service as a safety precaution after Columbia Gas technicians found an issue with natural gas brought into the system by a "third-party upstream gas supplier."
"Out of an abundance of caution, we decided to shut down the system to make sure that customers were safe," Columbia Gas spokesperson Lee Gierczynski said.
The issue is under investigation, Columbia Gas said, but nothing currently indicates that this was intentional. One possibility is air was introduced to the system, according to Gierczynski, but nothing is definitive yet.
"So when air is introduced, sometimes that can create a low gas or no gas condition for customers, and that can create an unsafe condition," he said. "So, we need to make sure that air is out of the system, and then there's just 100% gas in there."
The shutdown and restoration of service are expected to take several days.
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“We are gathering resources from across the state, and even from some of our neighboring states, to help assist in the restoration effort for these customers, so those resources are being mobilized, but we expect this entire process to take several days at the least,” Gierczynski said.
Overnight Sunday into Monday, Columbia Gas technicians were turning off all gas meters in the affected area. As of Monday morning, that process was nearly complete.
“Once everybody is off, then they will purge gas from the system, reintroduce gas, good gas back into the system, and then, they will go back house to house to conduct safety checks, relight their service, relight all of their gas appliances,” Gierczynski said.
In the meantime, there is a warming shelter open starting at noon Monday at the Conway Borough Municipal Building on First Avenue. It has refreshments, cots, and blankets for impacted customers who need a place to stay.
James Neal lives in New Sewickley Township. He's one of thousands of customers impacted.
“There was no warning, and now here we are. It's not bitter cold out, it's not the middle of winter, but it's a big inconvenience … my elderly neighbors, for instance, they don't have a second source of heat," Neal said.
Gierczynski said at this point, they have not contacted the Red Cross or other organizations to help impacted residents, but they will continue to monitor the situation.
"Fortunately, we are here in October, and we are still in the 50s and 40s, so it doesn’t look like we will have to use those type of services for customers," Gierczynski said.
“Are we going to get days taken off our service? Are we still going to have to pay the bill? What are we supposed to do?" Neal said.
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Thousands of Beaver County customers without natural gas service - WTAE Pittsburgh
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